To check the status of your claim, click here.
You will need:
Complete the electronic claim form on CaroTrans’s website, and submit:
Collect all additional supporting documentation to establish your claim, including:
Pursuant to CaroTrans, Inc.’s governing terms of carriage, a claim must be submitted within the following time frame(s) following delivery or intended delivery:
ALL claims (damage/ shortage/ non-delivery/ etc.) on ocean shipments must be filed within 1 year of delivery, when exception has been taken upon delivery or if the loss or damage is not then apparent, within 3 consecutive days after discharge/delivery or the date when the Goods should have been discharged/delivered.
Note: It is the responsibility of the claimant to file a cargo claim within the specified time frame and to respond to any requests from Interclaims (CaroTrans’s third party administrator) for supporting documentation. Your claim will not be processed until properly supported. The claim will then be concluded based on facts determined during investigation. Any delay in response to requests for additional information or documentation may result in delay of resolution of your claim or in the closing of your file.